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FAQs & Return/Exchange Policy
*COVID 19 Return Policy Update. Effective Immediately. Due to the Covid 19 virus we are no longer accepting any returns and or exchanges. This is for our own safety as well as our supporters. We hope you can understand our position on this and thank you for your support.
General Order Questions:
What payments methods do you accept? We accept all major credit cards as well as PayPal.
When am I charged for my order? All orders, including pre-orders, are charged at the time they are placed.
Can I cancel my order? Yes, if your order has not been shipped, you can cancel it by emailing us at info@mysite.com support.
Can I add/delete an item from my order? Unfortunately, we are unable to add/delete items from an order once it is placed. Please place a separate order for an additional item or contact us at contact@psychosunlimited.com and we can cancel your order so you can place a new one.
Shipping Information
What service do you use to ship orders? We use the United States Postal Service to ship all orders.
How do I track my order? You will receive an email with a tracking number once your order has shipped. Please note, it may take up to 24 hours for the tracking number to update in the USPS system. If you did not receive a shipping confirmation, please email use at info@mysite.com
When will my order ship? In stock orders are currently shipping ship within 3-4 business days, however this could vary during times of heavier order volumes.
Pre-orders will ship when items are available; please check the product page for an estimated shipping date for any items currently on pre-order.
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IMPORTANT: Any orders containing in-stock AND pre-order items will ship when the order is complete. If you would like your in-stock orders to ship sooner, please place a separate order.
How long will it take to get my order? Once your order has shipped, it will take approximately 3-5 business days to be delivered within the USA.
Return Policy
Can I return my order? Yes, you may return items in your order within 30 days of receiving them. They must be unwashed, unworn, and in the original packaging to be considered for a refund*. Worn or defective may not be eligible for refund or exchange.
My Item (s) is defective - What do I do? If you have received a defective item, please send us an email with photos to info@mysite.com and we will take care of you.
How do I return my order? Please use the complete the return form included on the reverse side of your packing list and send it back with your item(s) to be returned. We recommend you use a method that is trackable as we are not responsible for items lost in the mail.
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